Effective Date: September 2025
Cape Chauffeur (“we,” “us”) provides professional chauffeur services. We are registered in South Africa (registration number 2023/999641/07) and based in Cape Town, South Africa. Contact us at info@capechauffeur.co.za or +27 83 226 0715.
- Identity: Name, company ad job title.
- Contact: Phone numbers, email addresses, pickup/drop-off addresses.
- Booking & Service: Flight numbers, luggage details, and any special requests (e.g., child seats).
- Payment: Transaction tokens processed via PayGate; we do not store full card details.
- Technical: IP address, device/browser information, cookies and analytics.
- Service delivery & contract: To take bookings, dispatch drivers, manage journeys and provide customer support.
- Legitimate interests: To improve our website and services, prevent fraud and ensure the safety of clients and drivers.
- Legal obligation: To maintain tax and accounting records and respond to lawful requests from authorities.
- Consent: We send marketing emails or set non-essential cookies only with your permission. You may withdraw your consent at any time by using the unsubscribe link in our emails or adjusting your cookie preferences.
We share your data only as needed with:
- Operational partners: Vetted drivers and subcontractors under confidentiality agreements.
- Payments: PayGate to process transactions.
- Analytics & service tools: Trusted providers with appropriate data-processing agreements.
- Legal: Regulators or law-enforcement bodies where required by law.
We do not sell personal data.
If we transfer data outside South Africa, we use appropriate safeguards, such as contractual protections and reputable service providers.
You may request access to your data, correct or delete it, object to or restrict processing, and request data portability where applicable. To exercise these rights, contact us at info@capechauffeur.co.za.
We apply encryption in transit, role-based access and least-privilege controls, and we regularly review our security measures. If a data breach poses a risk of harm, we will notify affected individuals as required by law.
Our services are not directed to children. Bookings involving minors must be made by an adult guardian, and we do not knowingly collect data from children without guardian consent.
We send marketing communications only with your consent or where there is an existing customer relationship, as permitted by law. You can opt out at any time via the unsubscribe link or by contacting us.
If you are not satisfied with our response to your concerns, you may lodge a complaint with South Africa’s Information Regulator (see inforegulator.org.za for contact details).
We may update this policy from time to time. When we make material changes, we
will post the updated policy on this page with a new version date.
